Delivery of your &SHUFL order
IMPORTANT INFORMATION ABOUT DELIVERY
When you receive your delivery from us, we ask you to check to make sure that there is no visible damage to the packaging immediately, while the driver is there.
If there is damage to the packaging, we ask you to receive the order conditionally – or “med forbehold”– and to write this on the receipt given to the driver. If you do not, we cannot be held responsible for any damage during shipping. We also ask that you document any damage to the packaging with photos before you unpack your order.
If there is damage to both the packaging and the goods within them, we will ask you to send us an email at firstname.lastname@example.org with photos of the damage to the packaging and the goods, so that we can begin producing a replacement product and seek a refund from the freight company. If you indicate on your order or invoice precisely what needs to be replaced, and also send a picture of it, we can quickly begin production.
IMPORTANT INFORMATION ABOUT CARRYING OUR PACKAGES
Lifting and carrying of countertops and side panels must always be done with the item on its edge, never flat. Countertops must never be transported or carried flat. Be very careful when you put things down, because corners and edges are fragile.
CHECK WITHIN 24 HOURS
We ask you to check to make sure that all parts of your order have been delivered as specified on your invoice. Please do this within 24 hours and email us right away if something is missing.
This is also a good way to get an overview of your delivery. There can be a lot of parts, so we recommend that you divide your delivery into cabinet doors, side panels, floorboards, counter tops, etc. This way, you’ll be able to see what has been delivered and what it belongs to. If it is your installer who will be receiving the delivery, we recommend that you share these tips with the installer.